• Site Manager

    Location US-NY-Niskayuna
    Job Type
    # of Openings Remaining
    Up to 25%
  • Position Summary

    As one of Upstate New York’s fastest growing urgent care providers, we’re looking for professionals that demonstrate a continual commitment to provide the highest quality, patient-centered care in a warm and friendly setting.  As a Five Star team member, you will find a medical community in which you are supported in your growth as a medical professional.  We offer competitive salaries and benefits.


    Urgent Care Site Managers (SMs) functions is a strategic leadership position that will manage the overall operations of the UC facility, ensuring the Five Star mission, vision, culture, and strategy for future growth.  The Site Manager also provides expertise to ensure all patients receive high quality, efficient care.  Responsible for the daily operations of their assigned Site including patient satisfaction, employee engagement, revenue, profitability, team selection, performance, and development.


    Quality Care and Patient Safety

    • Identifies opportunities for improvement and executes improvement plans approved by the Regional Medical Officer and Regional Practice Managers. 
    • Supervises the orientation, training and cross training of clinic staff to ensure that all competencies, policies, established practices and standards are followed and adhered to.
    • Collaborates with the Provider to facilitate daily briefing and monthly meetings.
    • Partners with leadership to manage site staffing levels to ensure the office is adequately staffed to serve patients.
    • Monitors patient flow to ensure clinic is operating efficiently at all times. Works with all site staff to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible. Utilizes surge protocol as needed or when requested by Provider.
    • Facilitates support as needed and requested to or by Providers. Actively consults with Providers to ensure optimal conditions in the delivery of patient care.
    • Oversees all clinic staff and activities to ensure the correct and timely delivery of all services.
    • Follows established scripts and protocols including patient rooming, discharge and call backs. 
    • Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed.
    • Accountable for completion and oversight of ‘Site Manager To Do and To Delegate” list.


    Customer Service

    • Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for excellent patient satisfaction.
    • Handles patient and visitor issues and complaints utilizing the grievance policy and procedure.
    • Follow through on programs, practices and team leadership to improve operations, staff retention and employee engagement.
    • Direct oversight of occupational medicine at site.


    Efficiency Measures

    • Monitors Practice Metrics; including patient satisfaction, patient visits and expenditures. 
    • Addresses individual or team performance deficiencies in collaboration with RPM.
    • Assists in managing accounts receivables/bad debt for their site.



    • Participates in the development and leads the execution of UC goals and objectives. Clearly communicates goals and objectives to employees.
    • Creates a work schedule for all clinical positions. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
    • Responsible for employee timekeeping, attendance tracking, absence management, and approvals in a timely manner.
    • Participates in all ordinary functions of management including interviewing and selection of clinical staff, disciplinary actions and performance evaluations.
    • Identifies and mentors team members for promotional opportunities.
    • Partners with leadership to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values 
    • Supports pilot initiatives such as, but not limited to new systems, new processes, etc. 
    • Participates in grassroots marketing initiatives under the direction of the Marketing team.


    Minimum Education and Experience


    • 1+ year(s) experience supervising staff preferred.
    • May be required to work alternate shifts and may be required to float to other clinic locations.
    • May be required to work in a staff position to fill open shifts.
    • Is On Call for assigned site during hours of operation, unless responsibility is assumed by others during periods of approved absence.
    • Will participate in weekend call rotation within region as assigned by RPM.
    • Ability to work both independently and in a team environment.
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
    • Skill in organizing and establishing priorities.
    • Must be detail-oriented and well organized
    • Familiarity with Microsoft Office
    • Must have reliable transportation.
    • Ability to work flexible schedule including evenings and weekends.
    • Travel required – approximately 25%


    • High School or GED required
    • College degree preferred
    •  LPN, MA, RT or other applicable clinical state license required.


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