• Regional Account Manager

    Location US-NY-Rochester
    Job Type
    # of Openings Remaining
    25 – 50%
  • Position Summary

    As one of Upstate New York’s fastest growing urgent care providers, we’re looking for professionals that demonstrate a continual commitment to provide the highest quality, patient-centered care in a warm and friendly setting.  As reflection or our continued growth we have an opportunity to join our team as a Regional Account Manager.


    This is a key role in the organization and is responsible for seeking out new business opportunities for organization by developing, coordinating and implementing marketing and sales plans designed to maintain and increase existing business and capture new opportunities. The Regional Account Manager will identify new business opportunities by securing, managing, growing, and maintaining business relationships with local, regional and national employer accounts leading to new revenue growth and expanded market share. The Regional Sales Manager is tasked with meeting sales objectives in accordance with Five Star Urgent Care policies, practices, procedures, and applicable regulations. While planning and executing a coordinated sales effort in the assigned territory, the regional sales manager will prioritize efforts and target employers seeking occupational health services.


    • Develop strategic marketing and sales planning with top executives; set objectives and methods to reach them
    • Closes new business by developing and negotiating contracts; integrating contract requirements with business operations
    • Works with other department heads and staff to coordinate account setup and implement service delivery
    • Developing proposals in response to requests for proposals (RFPs)
    • Deliver sales presentations and participate in meetings with clients and external vendors or advisors
    • Maintains accurate records of all sales and prospecting activities, including sales calls, appointments, closed sales, and follow-up activity within assigned territory using a CRM (Customer Relationship Management) tool
    • Identifies sales targets and leads, and develops a sales funnel with an expected outcome of closing the sale and securing the targeted business opportunity
    • Develops and executes individual account sales plans to secure new customer prospects daily
    • Meets minimum monthly revenue goals established by Senior Management
    • Solicits appropriate approvals on Pricing/Margin targets across multiple disciplines
    • Work with Leadership Team and include in necessary periodic meetings with Key Account decision makers and personnel
    • Develop new account implementation strategies across multiple disciplines as needed
    • Communicates and solicits appropriate approvals on Pricing/Margin targets across multiple disciplines
    • Coordinates “set-up” of organization’s service offering (Service Package) and customer on-boarding to ensure smooth business transition and implementation
    • Maintain current knowledge of industry partners, payors, adjuster teams, case management groups, provider networks (Primary Care, Specialist, PT), etc.

    Minimum Education and Experience

    • Bachelor's Degree or significant related work experience with at least 3 to 5 years of demonstrated sales and business development experience preferably in an Occupational or Employee health related field

    • Demonstrated general knowledge of care delivery, billing, case management, and state regulation standards within the Occupational Healthcare Industry
    • Ability to perform complex negotiations – which includes dealing with senior executives and multiple decision makers in large diverse organizations.
    • Ability to articulate effectively and in a concise manner.
    • Ability to work both independently and in a team environment.
    • Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
    • Ability to create, compose, and edit written materials.
    • Skill in organizing and establishing priorities.
    • Must be detail-oriented and well organized.
    • Basic financial analysis and visit trend review skills
    • Demonstrated personal computer skills using Microsoft Word, Outlook and Excel.
    • Must have at time of hire and maintain throughout employment a valid New York State Driver’s license.
    • Ability to work additional hours on a regular basis, including nights and weekends.
    • Significant travel within region required



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